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The administrative office of the company is housed in a facility that is owned by the Seller. The Seller purchased the building in 2012 as an investment and the building is not included in the business purchase price. The Buyer has the option of continuing to lease administrative office space within the existing facility, or can relocate the administrative offices to the location of their choice. All critical IT Infrastructures reside within a scalable Secure Data Center within the DFW Metroplex.
The Primary Service Offering of this company is a direct competitor of, and replacement for, Traditional “Live” Answering Services. They currently provide their service to over 350 distinct customers, serving about 1,500 physicians across the DFW Metroplex and Nationwide. The Service is available, using “Local Phone Numbers”, to customers in more than 300 markets across the entire US.
When creating the business, the Sellers chose to become a Customer Centric rather than Sales Centric Organization. As a Customer Centric organization, they consider their customer base to be their most valuable asset and concentrate most of their marketing efforts upon customer retention and relationship expansion. This business has never employed a dedicated sales force and does very little marketing of its products and services. Historically, the vast majority of their business opportunities have come from new and repeat sales to existing customers, word of mouth marketing and customer referrals. The application of Sales and Marketing efforts would allow the business the grow at a much faster rate than it has historically.
The owner will train the buyer for an agreed upon time period.
After 27 years of focusing on building their business, the Sellers are ready to slow down and explore other interests.